Returns & Exchanges
Due to the perishable and consumable nature of our rare international snacks and beverages, we cannot accept returns once a package has been opened. If your exotic treats arrive damaged or incorrect, please reach out within 48 hours of delivery for a full refund or store credit.
Document the Issue
Snap a clear photo of the damaged snack, leaking beverage, or incorrect item along with the original shipping label.
Contact the Bodega
Email our support team at [email protected] with your order number and the photos attached.
Review Process
Our team will review your claim within 24 hours to verify the issue and approve your replacement or refund.
Receive Credit or Reshipment
Once approved, we will either issue a full refund to your original payment method or ship out a fresh batch of snacks at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing